FAQ
Your fashion FAQs answered
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1. What is your return policy?
We offer hassle-free returns within 30 days of purchase. Items must be unworn, unwashed, and in their original condition.
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2. How long does shipping take?
We partner with ethical manufacturers and prioritize fair working conditions, sustainable practices, and high-quality materials.
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3. Can I track my order?
Absolutely! Once your order ships, we'll send you a tracking number so you can follow it every step of the way.
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4. What if I receive a damaged or incorrect item?
We sincerely apologize if this happens. Please contact us within 48 hours of delivery with your order number and photos of the product, and we will arrange a replacement or refund.
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5. What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, Amex), PayPal, and other secure payment methods available at checkout.
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6. Can I modify or cancel my order after placing it?
If your order has not yet been shipped, we may be able to modify or cancel it. Please contact our support team as soon as possible.
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7. Do you ship internationally?
Yes! SweetDwell proudly ships worldwide. Shipping costs and delivery times are calculated at checkout based on your location.
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8. How can I contact you?
You can reach us through our [Contact Page], via email at sweetdwellstore@gmail.com
, or WhatsApp at +1 (XXX) XXX-XXXX.